Mobile Mechanic Frequently Asked Questions

No. In the planned live checkout, your £50 deposit will be deducted from the quoted total and is not an additional charge. The full total and remaining balance will be shown before payment.

Potentially, provided you have permission and the space is safe and suitable. The full booking journey will require confirmation of permission when a private car park is selected.

No. MOT testing must take place at an approved test premises. The planned service is MOT collection and return through an approved partner, subject to logistics and availability.

That is the plan. Preferred zone days will help group nearby appointments without limiting customers exclusively to those days. Other days will be offered when capacity allows.

No. In the proposed live checkout it will be deducted from the accepted full quotation. For example, £159 total means £50 payable at booking and £109 on completion. This prototype does not currently take deposits.

We ask for at least 24 hours’ notice where possible. A late cancellation is not an automatic loss of the £50 deposit: any deduction must be lawful, fair and based on reasonable evidenced loss, taking account of saved costs and attempts to fill the slot. Your statutory rights take priority.

Not automatically. Where a charge is lawful, it should reflect proportionate, evidenced losses rather than a blanket penalty. You can read UK government guidance on fair cancellation terms at gov.uk/guidance/writing-a-fair-contract-for-customers. Official CMA guidance ↗

Qualifying distance service contracts may have a 14-day cancellation right, with particular exceptions and early-start requirements. We will explain relevant rights before taking any payment. See legislation.gov.uk/uksi/2013/3134. Consumer Contracts Regulations ↗

For private car parks, you must confirm permission to carry out the work. Street parking requests need enough safe room and suitable access. We may need to review photographs or find an alternative location.

Yes, where the work, available time, parts and parking arrangements allow it. The proposed pricing approach uses a single attendance allocation within the overall quote, not an extra call-out for each service.

The planned scheduler estimates route distance from postcode coordinates and applies a configurable road-distance factor and travel buffer. These are planning estimates, not live traffic predictions.

No. We review job complexity, vehicle-specific requirements, safety and equipment before acceptance. Major or specialist repairs may need workshop facilities.

No. We must check the full postcode, requested job, technician rota and the preceding and following travel commitments.

Yes, where the planned route and job capacity allow. Preferred local days are intended to group nearby bookings, not limit customers to two days.

This is currently a website prototype. Work requiring specific parts, vehicle details or workshop assessment will need a confirmed quotation before any binding booking.

A suitable driveway or permitted private car park is preferred where safe. Street work is subject to access and safe working conditions.

A proposed future £50 booking deposit would be included within—not added to—the agreed service quotation. The live deposit and cancellation rules are pending review and implementation.

Yes. It helps confirm the correct engine, parts and relevant repair instructions before the quote is finalised.

Potentially, subject to safe parking, access, the vehicle condition and equipment needed. Some work requires workshop facilities.

No. An MOT test must be carried out at an approved testing station. This is a collection and return service with a partner.

The planned live booking system will deduct your £50 deposit from your accepted total quotation. It will not be added on top. Online payments have not yet been activated.

Please provide at least 24 hours’ notice where possible. Any late-cancellation charge must comply with your statutory rights and be based on reasonable, demonstrable losses; the £50 deposit is not automatically forfeited.

DPF and carbon-cleaning assessment is being considered as an additional service. Treatment depends on diagnosis, technician capability and appropriate equipment; availability will be confirmed before bookings are accepted.